These Terms of Service govern all services provided by GiNN Mobile Notary (“Company”), including but not limited to mobile notary services, apostille and authentication facilitation, courier and delivery services, and translation coordination or referral services. By requesting, scheduling, purchasing, or using any service, the client (“Client”) agrees to these Terms of Service, along with any invoice, disclosure statement, estimate, quote, order form, service confirmation, or written communication provided by Company.

The specific services requested, appointment type, estimated time frame, fees, travel charges, third-party costs, and total estimated cost will be set forth in the Client’s invoice, disclosure statement, estimate, service confirmation, or similar written communication, all of which are incorporated herein by reference.

1. Scope of Services

GiNN Mobile Notary provides administrative and document support services that may include:

• mobile notary appointments
• apostille and authentication facilitation
• document pick-up, drop-off, courier, mailing, and hand-delivery services
• translation coordination, submission, or referral to third-party translation providers
• status updates, scheduling, and related customer support

Company is not a law firm and does not provide legal advice, legal representation, immigration advice, or advice regarding the legal sufficiency, legal effect, or legal acceptance of any document.

Notarial services are limited to those lawfully permitted. Company does not select notarial certificates for Client unless permitted by law and does not advise Client which notarial act is required.

2. No Legal Advice and No Guaranteed Legal Result

GiNN Mobile Notary is not an attorney and may not give legal advice or accept fees for legal advice.

Company makes no representation or guarantee regarding any legal result, legal outcome, immigration result, court result, agency acceptance, or document effectiveness arising from the use of its services.

A notarization does not validate the truthfulness, legality, sufficiency, or enforceability of a document. An apostille, authentication, translation, or courier service likewise does not guarantee acceptance by any court, agency, government office, employer, school, consulate, embassy, or other receiving party.

Company does not advise Client whether a document requires witnesses, how many witnesses are required, or whether a particular witness arrangement will satisfy the receiving party’s legal or procedural requirements. Client should consult the receiving party or legal counsel for those determinations.

3. Client Responsibilities

Client is solely responsible for:

• selecting the document to be notarized, processed, translated, mailed, or submitted
• determining whether notarization, apostille, authentication, translation, certification, legalization, or any other service is required
• confirming the requirements of the receiving agency, destination country, court, employer, school, or other end user
• ensuring all names, dates, spellings, addresses, passport numbers, reference numbers, and document details are accurate and complete
• obtaining legal advice when needed
• ensuring each signer is physically present when required
• ensuring each signer is willing, aware, and able to communicate
• providing all required originals, certified copies, supporting documents, and payment

Client acknowledges that Company may rely on the information and documents provided by Client and is not responsible for delays, rejection, or additional costs caused by incomplete, inaccurate, outdated, damaged, altered, or noncompliant documents supplied by Client.

4. Identification Requirements for Notarial Services

For any notarial act requiring identification, Client must present a hard copy of current, non-expired, government-issued photo identification.

Company reserves the right to refuse notarization if acceptable identification is not presented, if the signer is not personally present, if the document is incomplete in a way that prevents lawful notarization, or if Company cannot lawfully perform the requested act.

5. Apostille and Authentication Services

Apostille and authentication services are administrative facilitation services only. Company does not control the decisions, requirements, processing times, or acceptance standards of any clerk, court, secretary of state, consulate, embassy, government agency, or receiving institution.

Client understands and agrees that:

• apostille and authentication processing times are estimates only
• Company cannot guarantee approval, rejection avoidance, or acceptance by any agency or country
• additional certifications, notarizations, corrections, re-mailing, re-submissions, or supporting documents may be required
• government offices may reject documents for reasons outside Company’s control
• government filing fees, shipping costs, return label costs, and third-party processing fees are nonrefundable once incurred

6. Translation Services and Third-Party Providers

If Company assists with translation coordination, submission, or referral, Client understands that translation work may be performed by an independent third-party provider.

Company does not guarantee:

• translation accuracy where Company is not the translator
• acceptance by USCIS, courts, consulates, schools, employers, or foreign governments
• turnaround times controlled by third-party translators or agencies

Client is responsible for reviewing all translated materials for names, dates, factual details, and document accuracy before submission or use. Any revisions caused by source-document errors, changed instructions, or client-requested edits may result in additional fees.

Company may share only the information reasonably necessary to fulfill the requested service with third-party providers, translators, shipping carriers, government offices, or related service partners.

7. Appointment Types, Time Blocks, and Service Billing

Company’s service fees are generally based on the time reserved for the appointment, not solely on the number or type of documents presented.

Appointment blocks may include, without limitation:

• 20-minute appointments
• 30-minute appointments
• 45-minute appointments
• 60-minute appointments

Reserved appointment time may include, as applicable, travel coordination, signer coordination, basic notarial readiness review, meeting time, and performance of the requested service.

If the appointment exceeds the reserved time block due to additional signers, added service requests, delays, missing information, waiting time, or client-requested changes, Company may charge additional time-based fees.

8. Travel Fees and Mileage

Mobile appointments include a travel component. Unless otherwise stated in writing, travel charges are calculated based on round-trip mileage from Company’s starting location to the appointment location and back.

Travel fees are separate from appointment time-block fees and may include mileage, tolls, parking, gate or access fees, after-hours charges, rush scheduling charges, weekend or holiday surcharges, and other applicable travel-related costs.

Unless otherwise quoted in writing, travel is billed as follows:

• $1.00 per mile round trip for the first 14 miles
• $1.50 per mile round trip for each mile beyond 14 miles

Mileage is calculated based on Company’s reasonable routing method at the time of scheduling or service.

If Client changes the appointment location after booking, travel fees may be recalculated.

9. Fees, Deposits, and Payment Terms

Client agrees to pay all quoted or invoiced fees associated with the requested service, including but not limited to:

• appointment time-block fees
• travel fees
• mileage charges
• parking and tolls
• printing fees
• scan-back or document handling fees
• mailing and shipping fees
• government filing fees
• courier fees
• translation fees
• rush, weekend, holiday, or after-hours fees
• re-submission or correction fees where applicable
• witness coordination fees where applicable

Unless otherwise agreed in writing, payment may be required in advance, at the time of scheduling, at the appointment, or prior to release, mailing, delivery, or final submission of documents.

Any deposit or prepayment required to reserve time, travel, or third-party processing is nonrefundable once Company has begun work, reserved the appointment, or incurred costs on Client’s behalf.

10. Cancellations, Rescheduling, No-Shows, and Client Readiness

Client agrees to provide prompt notice if an appointment must be canceled or rescheduled.

A cancellation fee of not less than $25 may apply to canceled appointments. Additional charges may apply if:

• Company has already begun travel
• Company has arrived at the appointment location
• signers are not present
• signers do not have acceptable identification
• documents are incomplete or not ready for service
• the appointment cannot proceed for reasons caused by Client, signer, or receiving party
• witness coordination or third-party arrangements have already been made
• shipping, courier, translation, or government fees have already been incurred

Rescheduled appointments may be treated as a new appointment and may be subject to new service and travel charges.

11. Witness Services

As a convenience to Client, Company may offer witness coordination or provide witnesses for certain appointments when available.

Witness service is not guaranteed and is subject to availability, scheduling, location, appointment type, and the requirements of the document involved. Additional witness fees apply.

Company makes reasonable efforts to use professional, reliable, and appropriately screened witnesses. In many cases, witnesses arranged by Company may also be commissioned notaries or individuals held to professional standards. However, Company does not guarantee that every witness provided will be a notary unless specifically agreed in writing.

Client understands and agrees that:

• witness services are offered as a convenience
• witness fees are separate from notary, travel, apostille, courier, or translation fees
• additional witness coordination may increase the total fee
• the number of witnesses required is the Client’s responsibility unless otherwise confirmed by the receiving party or legal advisor
• Company does not provide legal advice regarding whether witnesses are legally required for a particular document

If witness arrangements are made and the appointment is canceled, rescheduled, shortened, or cannot proceed due to Client-related issues, witness coordination fees and any amounts already committed or paid may still be due.

12. Right to Refuse or Stop Service

Company reserves the right to refuse, suspend, or terminate service at any time if:

• the requested act cannot lawfully be performed
• the signer is absent
• the signer lacks acceptable identification
• the signer appears unwilling, coerced, confused, impaired, or unable to communicate meaningfully
• the document is incomplete in a way that prevents lawful service
• the environment is unsafe, unsanitary, threatening, or inappropriate
• payment terms are not satisfied
• Client requests a service outside the lawful scope of Company’s authority

If service is refused or stopped for a reason caused by Client or signer, travel fees, time reservation fees, and any costs already incurred may still be due.

13. Turnaround Times and Delays

Any turnaround time provided by Company is an estimate only and not a guarantee. Delays may result from traffic, weather, office closures, holidays, incomplete documents, mail carrier issues, government processing backlogs, third-party translator delays, agency rejection, or other causes outside Company’s control.

Company is not liable for losses caused by delay where the delay results from circumstances outside its reasonable control.

14. Rejections, Corrections, and Re-Submissions

If a document is rejected by a clerk, government office, consulate, school, employer, court, receiving agency, or other end user, Company will determine whether the issue resulted from:

• Company clerical handling
• client-supplied error
• agency requirement change
• third-party error
• document-content issue
• improper notarization or certification originating before Company received the document

If correction or re-submission is needed, additional fees may apply, including new travel, mailing, notarization, translation, filing, courier, or processing charges, unless Company determines the error resulted solely from Company’s own clerical mistake.

15. Confidentiality and Electronic Communications

Client agrees that Company may communicate by phone, text message, and email for scheduling, updates, service fulfillment, invoices, reminders, document coordination, and customer support.

Company will make reasonable efforts to protect nonpublic client information, but Client understands that standard email, text messaging, cloud storage, scanning, and shipping systems may involve inherent security risks.

Client authorizes Company to transmit and share information reasonably necessary to complete the requested service with shipping providers, translators, government offices, clerks, subcontractors, and affiliated service providers as needed.

This section is intended only to address basic service communications and document handling. Any separate Privacy Policy adopted by Company will govern broader privacy and data-use practices.

16. Third-Party Service Providers

Company may, in its discretion, use an affiliate, subcontractor, referral partner, courier, translator, notary, or other third-party provider to help fulfill all or part of the requested service.

Client acknowledges that such providers may be independent contractors and that Company does not control all actions, timing, processing standards, or business practices of third parties. Company is not responsible for the independent acts, delays, errors, omissions, or acceptance decisions of third-party providers except to the extent required by law.

17. Limitation of Liability

To the fullest extent permitted by law, Company’s liability for any claim arising out of or related to the services provided shall be limited to the amount actually paid by Client to Company for the specific service giving rise to the claim.

Company shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to lost business, lost opportunity, lost travel costs, missed deadlines, denied applications, rejected filings, or emotional distress, even if advised of the possibility of such damages.

18. Indemnification

Client agrees to indemnify, defend, and hold harmless Company, its owners, contractors, employees, affiliates, and agents from claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys’ fees, arising out of:

• inaccurate, incomplete, altered, or fraudulent documents provided by Client
• Client’s negligence, misconduct, or misrepresentation
• Client’s failure to follow agency or legal requirements
• Client’s misuse of any notarized, translated, mailed, or apostilled document
• any dispute regarding the document’s contents, legal effect, or intended use

19. Term and Termination

This Agreement remains in effect until the requested services are completed or until terminated by either party.

Either party may terminate for material breach by giving written notice. If the breach is not cured within a reasonable period stated in the notice, the non-breaching party may terminate the Agreement. Termination does not relieve Client of payment obligations for services rendered, time reserved, travel performed, or third-party costs already incurred.

20. Governing Law and Venue

This Agreement shall be governed by and construed in accordance with the laws of the State of Georgia. Any dispute arising out of or relating to this Agreement shall be brought in a court of competent jurisdiction in Georgia, unless otherwise required by law.

21. Notices

Any notice required under this Agreement may be given by email, text message, overnight delivery, certified mail, or other written method reasonably calculated to provide notice to the receiving party, using the contact information last provided by that party.

22. Severability

If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

23. Entire Agreement

This Agreement, together with any invoice, estimate, order form, disclosure statement, payment page, scheduling confirmation, or service confirmation incorporated by reference, constitutes the entire agreement between the parties and supersedes prior discussions or agreements relating to the same subject matter.

No modification or waiver shall be effective unless in writing.

24. Attorneys’ Fees

In any legal action arising out of this Agreement, the prevailing party shall be entitled to recover reasonable attorneys’ fees and court costs to the extent permitted by law.

25. Acceptance of Terms

By scheduling an appointment, requesting a quote, submitting documents, paying an invoice, checking a terms-and-conditions box, or otherwise using Company’s services, Client acknowledges that Client has read, understood, and agreed to these Terms of Service.